Return Policy

 

📦 Return Policy 

 

At Banner Recovery, we stand behind the quality of our products. If you’re not entirely satisfied with your purchase, you may return it under our standard 14-day EU return policy.

 

---

 

 

✅ Your Right to Cancel

 

You have the legal right to cancel your order within 14 days from the date you receive your item(s), without giving any reason.

 

---

 

 

🔁 Conditions for Return

 

To be eligible for a return:

 

• Items must be unused, unworn, and in original packaging

• You must notify us within 14 days of delivery

• After notifying us, you have 14 more days to return the item

 

 

---

 

 

✉️ How to Start a Return

 

To initiate a return, email us at info@bannerrecovery.com with:

 

• Your full name

• Order number

• Item(s) you wish to return

 

We’ll respond with return instructions.

 

---

 

 

🚚 Return Shipping

 

 

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a tracked shipping method for your protection

 

 

---

 

 

💳 Refunds

 

Once we receive and inspect your return:

 

• A full refund will be issued to your original payment method

• Refunds are processed within 14 days of receiving your returned item(s) or proof of return

 

 

---

 

 

🚫 Non-Returnable Items

 

The following items cannot be returned:

 

• Custom-made or personalised products

• Items damaged due to customer misuse or mishandling

 

 

---

 

 

⚠️ Faulty or Incorrect Items

 

If you receive an incorrect or damaged item, contact us immediately. We’ll arrange for a replacement or full refund at no extra cost.

 

---

 

Have questions? Contact our support team at info@bannerrecovery.com we’re here to help.